FAQ

How long does shipping take?

Please allow 15–30 days from the date you place your order for it to arrive. This covers both processing time and transit time. See our Shipping & Delivery Policy for full details.

Do you ship internationally?

Not yet — we currently ship to addresses within the United States only.

Why does shipping take longer than other stores?

We work with a network of manufacturing and fulfillment partners rather than a single local warehouse, which lets us offer a wider selection of products at fair prices. The tradeoff is a longer delivery window than next-day shipping. We'd rather be upfront about that than surprise you later.

Can I track my order?

Yes. Once your order ships, you'll receive an email with tracking information. If you ordered multiple items, they may ship separately and arrive at different times.

What's your return/refund policy?

If something isn't right with your order, you have 30 days from the delivery date to request a refund — and you don't need to send anything back. There's no restocking fee. Just email contact@shoppronto.co with your order number. Full details are in our Returns & Refund Policy.

Can I cancel my order?

If you reach out within a few hours of placing your order, we can usually cancel it before it's sent to our fulfillment partner. After that point, it will fall under our standard refund policy once it arrives.

What payment methods do you accept?

We accept major credit and debit cards, along with other payment options shown at checkout. All payments are processed securely.

Is my payment information secure?

Yes. Payments are handled by secure third-party payment processors — we never see or store your full card number. See our Privacy Policy for more.

Do you offer a warranty?

We don't offer a separate warranty program. Our 30-day refund policy is the full extent of our post-purchase guarantee, and we stand behind it.

How can I contact you?

Email us any time at contact@shoppronto.co. We read every message.