Shipping policy

Last updated: September 10, 2026

Where We Ship

Pronto currently ships to addresses within the United States only. We do not ship internationally at this time.

How Orders Are Fulfilled

Pronto works with a network of manufacturing and fulfillment partners to bring you a wide selection of everyday items at fair prices. Rather than shipping every order from a single local warehouse, your order is processed and packed by the specific partner that carries that item, then shipped directly to you. We're upfront about this because it's the reason our delivery windows are longer than what you might see from a traditional single-warehouse retailer — and because we believe you're entitled to know how your order actually reaches you.

Processing & Delivery Time

Please allow 15–30 days from the date you place your order for it to arrive. This window covers both order processing (verifying and preparing your order with our fulfillment partner) and transit time to your address. Some items may arrive sooner; a small number may take slightly longer during periods of high demand or supplier delay. If your order is going to take meaningfully longer than 30 days, we will reach out to let you know.

Shipping Costs

Shipping charges, if any, are calculated at checkout based on your order and are shown in full — along with any applicable taxes — before you complete your purchase. Any current shipping promotion (such as free shipping over a certain order amount) will be clearly noted on the Site.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information where available. Because orders may be fulfilled and shipped by different partners depending on the items in your cart, orders with multiple items may occasionally arrive in separate packages at different times.

Lost, Delayed, or Damaged Packages

If your order hasn't arrived within the stated window, or arrives damaged, please contact us at contact@shoppronto.co with your order number and we'll work with you to sort it out. See our Returns & Refund Policy for how we handle refunds.

Questions

Reach us any time at contact@shoppronto.co or by mail at Pronto, 1905 N Lincoln Ave #221, Urbana, Illinois 61801.