Refund policy

Last updated: September 10, 2026

Our Refund Policy

We want you to be happy with your Pronto order. If something isn't right, you have 30 days from the date your order arrives to request a refund — no need to ship anything back.

How It Works

• Timeframe: Refund requests must be made within 30 days of the delivery date shown on your tracking information.
• No physical return required: You keep the item. There is no need to package it up or send it back to us.
• No restocking fee: We never charge a restocking or processing fee on a refund.
• How to request one: Email contact@shoppronto.co with your order number and the reason for your request.
• Refund method: Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

What's Covered

This policy covers items that arrived damaged, defective, significantly not as described, or that you're otherwise not satisfied with. For damaged or defective items, we may ask for a photo of the item so we can pass that information along to our fulfillment partner and keep improving product quality — this is only to help us investigate, and is not a condition for issuing your refund.

Order Cancellations

Because orders are sent to our fulfillment partners for processing shortly after they're placed, we can only guarantee a cancellation if you contact us within a few hours of ordering. If your order has already begun processing, it will fall under the standard refund policy above once it arrives.

Warranty

Pronto does not offer a separate product warranty. This 30-day refund policy is the full extent of our post-purchase guarantee.

Questions

Reach us any time at contact@shoppronto.co or by mail at Pronto, 1905 N Lincoln Ave #221, Urbana, Illinois 61801.